1. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labour costs.
2. In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
3. Ensure all credit and financial transactions are handled in a secure manner.
4. Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
5. Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
6. Promote teamwork and quality service through daily communication and coordination with other departments.
7. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
8. Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
9. Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
10. Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
11. Interact with guests to ensure expectations are being met.
12. Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends.
13. Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
14. Perform other duties as assigned. May also serve as manager on duty.
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Must speak local language. Must obtain certifications or permits as required by local governmental agencies.
Experience in Guangdong or Guangxi market, strong knowledge of Guangdong cuisine and business trends required, especially for hotel preopening would be highly preferred. English Speaker preferred.
1. Develops the hotel’s HR strategy in conjunction with the mission, goals and objectives of the hotel and presents to Executive Committee
2. Establishes at the property, the IHG HR framework
3. Develops staffing policies in line with IHG guidelines
4. Conducts training for manages in HR specialty areas (recruitment; effective roster costing; appraisals, etc )
?
? Assist Department Heads in customizing Job Descriptions
? Develops a reward and recognition system
? Perform the role of adviser, consultant and councilor to management and staff
? Develop strategies to correct operational problems relating to staff (including absenteeism, turn over, retention, morale etc)
?
5. Manage industrial relations issues of the hotel
6. Manage workers compensation and rehabilitation and medical insurance
7. Develop and implement procedures for handling disciplinary and grievance interviews
8. Establish relationships with external organizations including government training agencies; training consultants; private training providers and professional associations
9. Provide advice to the General Manager which will assist in the meeting of strategic objectives
10. Manage the legal issues of the department
11. Respond to requests for information from internal and external sources, including Corporate Office
12. Maintain remuneration scales in accordance with financial objectives
13. Plan bonus, commission and incentive schemes for relevant staff
14. Ensures comprehensive and regular staff communication sessions
15. Prepares efficient work schedules considering the hotel and labour requirements
16. Approves leave after considering hotel requirements
17. Works with Director of Finance in the preparation and management of the Department’s budget
任职要求:
1. 拥有良好的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2. 具有本地劳动和雇佣法的知识
3. 精通微软办公软件
4. 具有解决问题，推理，号召，组织和培训能力
5. 良好的写作技能
6. 具有人力资源或商业管理的学士学位
7. 4年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景。
8. 有酒店筹备工作经验者优先。
QUALIFICATIONS AND REQUIREMENTS
1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
2. Knowledge of Local Labour and Employment Regulations.
3. Proficient in the use of Microsoft Office
4. Problem solving, analytical, reasoning, motivating, organizational and training abilities.
5. Good writing skills
6. Bachelor’s degree in Human Resources or Business Administration.
7. 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience..
8. Experienced on hotel preopening would be highly preferred.
1. Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
2. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
3. Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
4. Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.
5. Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
6. Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
7. Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services.
8. Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
9. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
10. Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
11. Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.
12. Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
13. Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.
?
14. Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel.
15. Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.
16. Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.
Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. Experience in resort market required, especially for hotel preopening would be highly preferred. English Speaker preferred.
